Quality Commitment

At The Village, quality is our first priority – this commitment is the only way we can achieve the best possible results for our residents and families, team members and care and community partners.

Our Commitment to quality is unconditional

We focus on four main areas of improvement:

  • Quality of care
  • Quality of life
  • Safety
  • Resident and family satisfaction

To demonstrate our continuous improvement in these areas, our performance is constantly reviewed and assessed internally within the context of established quality indicators covering admission and discharge procedures, nursing and personal care, food quality, housekeeping and laundry, and resident and family satisfaction.

Providing Quality of Care

Quality is the foundation of everything we do, aligned with our strategic quality priorities: safety, resident centredness and efficiency.

In keeping with Accreditation standards, we continuously enhance and refine our quality program.

Annually, in collaboration with key stakeholders, a Quality Plan with four pillars is developed, including

  1. Quality/Risk/Safety;
  2. Employee Engagement;
  3. Resident /Family Satisfaction; and
  4. Financial Management


Work Plan

Emergency Response Plan

Clinical Indicators

Using software and technology, we track the clinical status of our residents in real time. Our systems allow us to monitor the key risk areas in our homes and identify where we need to focus improvements.

We concentrate on clinical areas that have the most impact on residents’ lives such as improving function, minimizing falls, restraints and pressure ulcers (bed sores), improving continence, administering appropriate medications and managing pain.

To see the current statistics for our home please visit yourhealthsystem.cihi.ca

Expert Support

We have a corporate team of experts, including nurses, dietitians, infection control and environmental health specialists, fire safety experts, policy and program consultants and others that support our homes on a daily basis, helping to identify and implement best practices.

Evidence-Based Programs

Our clinical experts are responsible for developing company-wide policies and evidence-based programs to ensure that our homes are implementing best practices in care. We review our policies at least annually to ensure they are up to date and reflect current evidence and advance best practice. Our evidence-based programs include:

  • Continence Care
  • Dementia Care
  • Falls Prevention
  • Pain Management
  • Palliative Care
  • Restorative Care
  • Skin and Wound Care

Long Term Care Home Service Accountability Agreement

The Long Term Care Home Service Accountability Agreement (L-SAA) is a multi-year agreement. It supports collaborative relationships to improve the delivery of health care through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.

Download our Long Term Care Home Service Accountability Agreement